Customer Care

F.A.Q's

HOW MUCH WILL SHIPPING COST?

  • DOMESTIC SHIPPING (within United States ) - $5.95 - $12.95 depending on order size.

  • INTERNATIONAL SHIPPING

    • $15 FLAT RATE via First Class International Mail
    • $25-$75 International Priority Mail depending on order size.

  • PLEASE READ OUR FULL DOMESTIC AND INTERNATIONAL SHIPPING POLICIES HERE.

 

CAN I MAKE A CHANGE TO MY ORDER?

We’re very proud of how quickly we process your orders. If items you order are in stock it will most likely be shipped the same day or the next business day. However to get orders out this quickly, it means we’re not able to make any amendments, including changing the shipping address, item style/size, remove/add items to your order, combine orders or cancel your order.

 

HOW CAN I TRACK MY ORDER?

DOMESTIC SHIPPING – You will receive an email letting you know that your order has shipped along with aN USPS tracking number. You will be able to track your item on the USPS website here. 

WORLDWIDE SHIPPING – You will receive an email letting you know that your order has shipped, if you chose the 'Priority Mail' option your tracking number will be included. 

PLEASE READ MORE ABOUT SHIPPING AND TRACKING HERE.

 

WILL I HAVE TO PAY FOR CUSTOMS OR IMPORT TAXES?

Yes, all international customers are responsible for the customs rates within their own country. For further information, please contact your local customs office. doll.haus will declare the full $value paid on international shipments and will include an invoice for customs should they require it. It is illegal to mark your parcel as a GIFT or a lower value so please do not ask.

 

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept PAYPAL, VISA, MASTERCARD & AMEX. Please note that you can pay with your credit card using PAYPAL even if you do not have a PAYPAL balance.

 

DO YOU ACCEPT RETURNS?

Yes, we want our dolls to be happy and if you're not happy we want to know. Please note all sales items, as well as swimwear, bras, basics, accessories, and beauty items are final sale. Please read our full return policy here.

 

HOW MANY PROMO CODES CAN I USE PER ORDER?

You can only use 1 discount code per order.  

 

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TERMS AND CONDITIONS
The following terms and conditions may be amended or modified at anytime without any prior notice to an individual. By using this site, you acknowledge & agree to these terms and conditions. If you would like any further information or clarification of these terms and conditions please contact us.

PRODUCT DISCLAIMER
doll . haus attempts to display all of our products and colors as accurately as possible. All fits, styles, and colors are represented as best as we can. doll . haus cannot guarantee that the colors represented or shown on the website exactly matches the actual product. Please take this into consideration prior to purchasing. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. If we are out of stock on an item you have ordered, we will notify you via email. Any changes will be reflected in your order total as well as your shipping confirmation. 

PRIVACY
 doll . haus believes that the privacy of all personal information is very important. All information collected will be used solely by doll . haus to conduct our business. Your information will not be disclosed to any third parties, other than for the purpose of processing payments. We will only ask for and use relevant personal information as necessary. doll . haus actively seeks to comply with the United States privacy laws. We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honor your privacy. 

COMPETITIONS 
We run contests on our site/blog in which we may ask for subscription email information and membership. The terms and conditions of each promotion is at the discretion of doll . haus and is subject to change.

NEWSLETTERS
We offer e-newsletters to share content information about our site with interested users. Users may cancel their free email subscriptions by following the simple ‘unsubscribe’ link at the bottom of each newsletter or email.

SECURITY
doll . haus is confident that your information is secure when purchasing items through our online store. Any personal information given to doll . haus will be protected. We take all reasonable care to make our site as secure as we can.

LIABILITY
doll . haus has provided information on the website as accurately as possible.  We will take all reasonable care – in so far as it is in our power to do so – to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site.

COPYRIGHT 
Copyright and Intellectual Property of this website are owned by doll . haus. All trademarks, service marks and photography are the property of doll . haus. No use of these may be made without prior written consent. We understand however that our images may be used on personal blogs as long as credit is properly given to doll . haus with a link to our website.