Shipping


UNITED STATES 

  • Standard delivery arrives within 5-8 business days (this does not include the two days needed to process your order), but may take up to 10 business days from date shipped, except for holidays. Please note for first class (standard ground) tracking information is not available.  
  • Standard delivery includes Alaska, Hawaii, and U.S. territories.  Package will arrive within 5-8 business days, Please allow an additional 3-7 business days from the shipped date for international orders.
  • Any weeks in which there is an observed holiday please allow an additional business day for delivery.

 

DELIVERY TIME ESTIMATE:

To estimate when a package will be delivered, the following points should be considered:

  • Credit card authorization and address verification must be received prior to order processing. Processing may take up to 48 hours.
  • Orders with Out of Stock item(s), may take an additional 2 to 5 business days to process & ship.  You may receive an email notifying the item is completely out of stock.
  • Please take weekends & holidays in to consideration.

TRACKING YOUR ORDER:

As soon as your order has been processed and shipped, an email containing your tracking number from USPS will be sent to your e-mail registered on our shopping site. If you do not receive the shipping confirmation email within 3 to 5 business days from your order date please do not hesitate to contact us using the link at the bottom of our page.

Note to Customer: We cannot be responsible for items in the event that you are out of town and there is valid proof of delivery.

*Some packages may require a signature for the addressee

ADDRESS CHANGES:

Please note we cannot make any address changes when using paypal checkout as they require we send it to the address entered upon checkout.  

Any other address changes will be subject to approval, as there must be verification that the shipping address requested corresponds to the information of the card holder.

 

Shipping Rates & Delivery

Order Total Shipping CostDelivery Time
Orders $0 - $49.99 $5.95 3-7 Business Days
Orders $50 - $150 $9.95 3-7 Business Days
Orders $150 + $12.95 3-7 Business Days

 

INTERNATIONAL

$15 FLAT RATE

(VIA FIRST CLASS INTERNATIONAL MAIL)

DELIVERY TIME ESTIMATE:

To estimate when a package will be delivered, the following points should be considered:

  • Credit card authorization and address verification must be received prior to order processing. Processing may take up to 48 hours.
  • Orders with Out of Stock item(s), may take an additional 2 to 5 business days to process & ship.  You may receive an email notifying the item is completely out of stock.
  • Please take weekends & holidays in to consideration.

TRACKING YOUR ORDER:

NOTE... First Class Mail does not provide tracking information for International orders. If you would like to be able to track the progress of your package please select PRIORITY MAIL. If you do not receive a shipping confirmation email within 3 to 5 business days from your order date please do not hesitate to contact us using the link at the bottom of our page.

Note to Customer: We cannot be responsible for items in the event that you are out of town and there is valid proof of delivery.

*Some packages may require a signature for the addressee

ADDRESS CHANGES:

Please note we cannot make any address changes when using paypal checkout as they require we send it to the address entered upon checkout.  

Any other address changes will be subject to approval, as there must be verification that the shipping address requested corresponds to the information of the card holder.

 

Shipping Rates & Delivery

Order Total PRIORITY MAIL Shipping CostDelivery Time
Orders $0 - $100 $25 6-10 Business Days
Orders $101 - $250 $50
6-10 Business Days
Orders $250 + $75
6-10 Business Days

 

TAXES AND DUTIES:

  • All international orders may be subject to taxes and duties.
  • We ship your package DDU, "duties and taxes unpaid", and we do not collect nor do we calculate the VAT, duties and/or taxes during checkout.
  • Any fees that are due will be collected upon delivery of the order.
  • All applicable customs, taxes, import duties and collection fees are the responsibility of the customer (even if you refuse any shipments upon delivery).
  • Customs authorities require that we state the value of your order directly on your package(s).
  • Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.
  • Taxes and fees are based on many factors, including location, material, item value, etc.
  • The amount of taxes due is determined solely by the government.
  • Some countries may require additional fees paid Collect on Delivery (COD).
  • If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
  • These fees are paid to the local carrier and are not collected by doll . haus. 

 

CUSTOMS POLICY AND TERMS:

By placing an order with shopdollhaus.com , you are responsible for original shipping charges, all applicable customs import fees and the cost of return shipping back to shopdollhaus.com. This also applies to any shipments that are refused by you at delivery. CUSTOMS FEES:  We are NOTresponsible for any custom fee's required to be paid once delivered.  Please check with your postal service on any fees you may have to pay before placing your order.  If you refuse a shipment from doll . haus, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to doll . haus. This amount will be deducted from your merchandise total. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded. You will be charged a restocking fee of 25% for any items sent back due to non payment of custom fees, and issued a credit for use on your next order on the balance of your order after all shipping and restocking fees have been applied. We will not issue any refunds for orders returned due to unclaimed packages. 

 

CURRENCY CONVERSIONS:

All prices listed on our site are in US dollars, and charged to your credit card in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but in general it should match closely with the current rate. To get an estimate of the current rate, check out the link below:

XE.com - Foreign Exchange Rate Calculator
(Please note that we do not make any guarantees or promises about what the current exchange rate is or what you will be charged by your bank, as this is out of our control.)

 

SHIPPING LIMITATIONS:

Unfortunately, due to carrier limitations we are currently unable to ship to the following countries/regions:

• Indonesia
• Pakistan
• Cuba
• Iran
• Korea, People Democratic Republic of (North Korea)
• Sudan
• Syria